Refund policy

At Rosavelle Bouquets, every bouquet is handcrafted with care and prepared specifically for the person who orders it. Many of our designs are customized in colors, styles, wrapping, and personal details, making each bouquet truly unique and created especially for you.

Because of this, we do not accept general returns or exchanges simply because of a change of mind or personal preference. A customized bouquet cannot simply be returned and resold to another customer.

However, we believe in making things right when an issue is genuinely our responsibility. If we make a mistake with your order or your bouquet arrives significantly different from what you ordered, we are here to help.

No Returns for Change of Mind

Orders are considered final sale once production has started.

We are unable to accept returns or exchanges for:

• Change of mind or personal preference

• No longer wanting the bouquet after production has started

• Incorrect customization details provided by the customer

• Customer-selected colors, designs, sizes, or other specifications

• Custom or personalized bouquets

Every bouquet requires dedicated materials, time, and handcrafting specifically for your order, which is why we cannot accept general returns.

When We Will Replace Your Order

Your satisfaction matters to us. If there is a genuine mistake on our part, we will work to make it right.

A replacement may be provided if:

• You receive the wrong bouquet or wrong order

• The bouquet arrives significantly damaged during shipping

• The bouquet has a major defect caused during production

• The colors or design are substantially different from what was ordered due to an error on our part

• The bouquet is significantly different from the agreed design or order specifications

For significant discrepancies, we generally consider an issue to qualify when the delivered bouquet is substantially different from the order, such as being approximately 80% or more different from what was agreed upon.

Minor differences may occur because our bouquets are individually handmade and photographed under different lighting conditions. Small variations in arrangement, shades, or handmade details are not considered defects.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

returns@rosavellebouquets.com

Please provide clear photographs of:

• The bouquet received

• The original packaging

• The shipping label

• Any visible damage or issue

Our team will carefully review the information and determine the appropriate resolution.

If the issue is confirmed to be our responsibility, we may provide a replacement or, where appropriate, store credit or refund.

Please do not dispose of, alter, or return the bouquet until you have received instructions from our team.

Custom & Personalized Orders

Our customized and personalized bouquets are created according to your individual requests. This is what makes every Rosavelle bouquet special and personal.

Once production has started, customized and personalized orders cannot be returned or exchanged due to change of mind, personal preference, or customer-provided specifications.

However, if we make a mistake in your customization — such as sending the wrong color, design, or agreed details — we will review the issue and, where the mistake is confirmed, arrange an appropriate replacement.

Refunds

Refunds are not available for change of mind, personal preference, or general returns.

If an order is confirmed to have been incorrectly made, significantly damaged, or incorrectly fulfilled, we will first aim to provide a replacement. Depending on the circumstances and availability, a store credit or refund may be offered instead.

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, bank, or card issuer.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at:

orders@rosavellebouquets.com

Because each bouquet is handcrafted specifically for your order, cancellation requests can only be considered before production has started.

Once production has started, the order may no longer be eligible for cancellation.

Our Commitment to You

We put time, care, and attention into every bouquet because we know that our products are often purchased to celebrate meaningful moments and to make someone feel special.

While we cannot accept general returns on customized handcrafted products, we will always take responsibility when a genuine mistake is made on our side. Our goal is to ensure that the bouquet you receive reflects what you ordered and the care you expected from Rosavelle Bouquets.

Contact Us

If you have an issue with your order or believe you received a damaged, defective, incorrect, or significantly different bouquet, please contact us promptly.

Rosavelle Bouquets LLC
30 N Gould St Ste 61891
Sheridan, WY 82801
USA

Returns & Order Issues: returns@rosavellebouquets.com
Customer Support: support@rosavellebouquets.com
Order Inquiries: orders@rosavellebouquets.com
General Inquiries: contact@rosavellebouquets.com

Phone: +1 307 449 2582

Customer Support Hours:
Monday – Friday
8:00 AM – 8:30 PM