Refund policy
At Rosavelle Bouquets, customer satisfaction is important to us. Every bouquet is handcrafted with care and attention to detail. If you experience an issue with your order, we are here to help.
Returns
We accept return requests within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition in which it was received.
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The item must be returned in its original packaging.
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Proof of purchase or a valid order confirmation is required.
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A genuine and reasonable reason for the return must be provided.
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You must contact us and receive return instructions before sending the item back.
Items returned without contacting us first or without following our return instructions may not be accepted.
To request a return, please contact:
Once your request has been reviewed and approved, we will provide the appropriate return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning an item. Rosavelle Bouquets is not responsible for items that are lost or damaged during return shipping.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery. If your bouquet arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us review the issue, please provide clear photographs of:
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The item received
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The original packaging
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The shipping label
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Any visible damage or defect
After reviewing the information, we will determine the appropriate resolution. Depending on the circumstances, an approved resolution may include a replacement, store credit, or refund.
Please do not dispose of or return a damaged or incorrect item until we have provided instructions.
Custom & Personalized Orders
Many of our bouquets are handcrafted or customized specifically for each customer.
Because custom and personalized bouquets are made according to individual customer requests, they are non-returnable and non-refundable once production has started, except when the item arrives damaged, defective, or incorrect.
If you have a concern regarding a custom or personalized order, please contact:
We will review the situation and do our best to assist you.
Non-Returnable Items
The following items are not eligible for return or refund:
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Custom or personalized bouquets once production has started
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Used or altered items
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Items damaged after delivery due to improper handling or misuse
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Items returned after the 14-day return period
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Items returned without prior authorization where return instructions were required
Exchanges
If you would like to exchange an item, please contact us at returns@rosavellebouquets.com before returning the original item.
If your exchange request is approved, we will provide instructions regarding the return and available options. In some cases, placing a new order may be the quickest way to receive a different bouquet.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, it will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for an approved refund to be processed. Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at orders@rosavellebouquets.com.
Because our bouquets are handcrafted specifically for each order, cancellation requests can only be accommodated before production has started. Once production has started, the order may no longer be eligible for cancellation.
Contact Us
If you have questions about returns, refunds, exchanges, damaged items, custom orders, or cancellations, our team is happy to assist you.
Rosavelle Bouquets LLC
30 N Gould St Ste 61891
Sheridan, WY 82801
USA
Returns & Refunds: returns@rosavellebouquets.com
Customer Support: support@rosavellebouquets.com
Order Inquiries: orders@rosavellebouquets.com
General Inquiries: contact@rosavellebouquets.com
Phone: +1 307 449 2582
Customer Support Hours:
Monday – Friday
8:00 AM – 8:30 PM