Shipping policy
At Rosavelle Bouquets, every bouquet is handcrafted and prepared to order. We are committed to providing reliable express shipping, secure packaging, and timely delivery.
1. Order Processing & Preparation
Preparation Time: 1–2 business days.
Each bouquet is handcrafted according to your selected design and customization requirements.
Preparation begins after your order is placed and payment is confirmed.
2. Shipping & Delivery
We ship internationally using trusted express courier services:
Carriers: FedEx Express or UPS Express.
Shipping Time: Approximately 4–5 business days after dispatch.
Total Estimated Delivery: 5–7 business days, including preparation time.
Delivery times are estimates and may vary due to customs, weather, holidays, or courier delays.
3. Shipping Charges
Flat Shipping Fee: $25 per order.
Any applicable customs duties, import taxes, or additional destination charges are the customer's responsibility unless stated otherwise at checkout or required by law.
4. Order Tracking
Your tracking number will be provided within 2 business days of placing your order. Tracking updates may take some time to appear in the courier's system.
For tracking assistance, contact support@rosavellebouquets.com.
5. Delivery Delays
We work with reliable courier services to ensure timely delivery. However, delays may occur due to customs clearance, severe weather, public holidays, transportation disruptions, or other circumstances beyond our control.
If your delivery is delayed, we will assist you with available tracking information.
6. Accurate Shipping Information
Customers must provide a complete and accurate shipping address, phone number, and email address. Please contact orders@rosavellebouquets.com as soon as possible if any details need correction. Changes cannot be guaranteed once preparation or shipping has begun.
7. Failed, Missing or Lost Shipments
If a delivery fails or your tracking shows delivered but you have not received your package, check with household members, neighbors, or the courier first. If the issue remains unresolved, contact support@rosavellebouquets.com for assistance.
Lost shipments will be investigated with the courier, and an appropriate resolution will be determined based on the circumstances and applicable law.
8. Damaged Packages
Please report damaged bouquets within 48 hours of delivery to support@rosavellebouquets.com. Include clear photographs of the bouquet, packaging, shipping label, and any damage.
If the issue is confirmed, an appropriate resolution may include a replacement, store credit, or refund.
9. Custom & Personalized Orders
Our bouquets can be customized with your preferred colors, designs, and personalized details. Please review your customization carefully before ordering.
Changes or cancellations may not be possible once preparation has begun. Custom orders are generally not eligible for returns due to change of mind or personal preference, subject to applicable law.
If we send the wrong item or make a significant mistake with your order, please contact us for review and resolution.
10. Delivery Estimates
Our total estimated delivery time is 5–7 business days, including 1–2 business days for preparation and 4–5 business days for transit.
Delivery dates are estimates, not guaranteed dates, unless expressly confirmed otherwise. We recommend ordering in advance for special occasions.
11. Returns & Refunds
General returns or exchanges for customized bouquets due to change of mind are not accepted, subject to applicable law.
If your order arrives damaged, defective, incorrect, or substantially different from what was agreed upon, please contact us within 48 hours. Eligible cases will be reviewed under our Return & Refund Policy.
12. Policy Updates
Rosavelle Bouquets may update this policy from time to time. Any changes will be published on this page.
13. Contact Us
Rosavelle Bouquets LLC
30 N Gould St Ste 61891
Sheridan, WY 82801, USA
Customer Support: support@rosavellebouquets.com
Order Inquiries: orders@rosavellebouquets.com
General Inquiries: contact@rosavellebouquets.com
Phone / WhatsApp: +1 307 449 2582
Support Hours: Monday–Friday, 8:00 AM–8:30 PM
Thank you for choosing Rosavelle Bouquets. We look forward to creating something beautiful for you.