Shipping policy

At Rosavelle Bouquets, every bouquet is carefully handcrafted and prepared to order. Because our arrangements are individually made with attention to detail, we allow time for preparation before each order is carefully packaged and shipped.

This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, and other important information regarding the delivery of your order.

1. Order Processing & Preparation

All Rosavelle Bouquets orders are carefully prepared by hand. Since our bouquets are handcrafted rather than mass-produced, each order requires preparation time before it can be shipped.

Preparation Time

Orders generally require approximately 1–2 business days for preparation, depending on the size, design, customization, and complexity of the bouquet.

Larger arrangements, customized orders, personalized designs, and special requests may require additional preparation time. If additional time is required, we will make reasonable efforts to inform you.

Preparation time begins after your order has been successfully placed and payment has been confirmed.

Please note that preparation time is separate from shipping and delivery time.

2. Shipping & Delivery

Once your bouquet has been completed and carefully packaged, it will be shipped using a reputable international courier service.

We primarily use:

• DHL

• FedEx

Estimated Delivery Time

After the preparation process is completed, shipping generally takes approximately 7–8 business days.

The estimated total time from placing your order to delivery is therefore approximately:

1–2 business days for preparation + 7–8 business days for shipping = approximately 8–10 business days total.

Please understand that these are estimated delivery timeframes and are not guaranteed delivery dates.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when available.

You can use the tracking information provided to monitor the progress of your shipment through the applicable courier service.

Tracking updates may take some time to appear after the shipment has been collected by the courier.

If you do not receive tracking information or believe there is an issue with your shipment, please contact support@rosavellebouquets.com.

4. Delivery Delays

While we work with established courier services to provide reliable delivery, certain circumstances may occasionally cause delays that are outside our control.

These may include:

• Severe weather conditions

• Natural disasters

• Customs processing

• Import or export procedures

• Public holidays

• Courier delays

• Incorrect or incomplete delivery information

• Transportation disruptions

• High shipping volumes

• Other circumstances beyond our reasonable control

In the event of a delay, we will do our best to assist you and provide any available tracking or shipping information.

A courier delay does not automatically qualify an order for a refund or cancellation.

5. Customs, Duties & Import Charges

For international shipments, orders may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country are the responsibility of the customer unless otherwise stated at the time of purchase.

Rosavelle Bouquets does not control customs processing times or the fees charged by the destination country's authorities.

Customers are responsible for ensuring that the recipient's country permits the importation of the purchased products.

6. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your:

• Full name

• Shipping address

• Apartment, suite, or unit number, if applicable

• City and postal/ZIP code

• State or province

• Country

• Phone number

• Email address

Rosavelle Bouquets is not responsible for delays, failed deliveries, returned shipments, or additional shipping charges resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that changes can be made after an order has entered preparation or been shipped.

For order-related changes, please contact orders@rosavellebouquets.com.

7. Failed or Missed Deliveries

If a courier attempts delivery and the recipient is unavailable, the courier may make another delivery attempt or provide instructions for collection, depending on the courier's policies.

Customers are responsible for following the courier's instructions and ensuring that the recipient is available to receive the package when required.

If a shipment is returned to us because the recipient could not be reached, the address was incorrect, or the package was not collected, additional shipping charges may apply if the customer requests that the order be shipped again.

8. Damaged Packages

We carefully package our bouquets to help protect them during transportation. However, shipping involves handling by third-party courier services.

If your package arrives visibly damaged, please document the condition of the package and the bouquet by taking clear photographs as soon as possible.

If the product itself has been damaged during transit, contact us promptly at support@rosavellebouquets.com and provide your order information along with photographs of the packaging and product.

We will review the situation and work with you to determine the appropriate resolution.

9. Missing or Lost Shipments

If your tracking information indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, building management, or the delivery location specified by the courier.

If you still cannot locate the package, contact the courier directly and contact us at support@rosavellebouquets.com so that we can assist where possible.

If a shipment is officially determined to be lost in transit, we will work with the applicable courier to investigate the shipment and determine the appropriate next steps.

10. Personalized & Custom Orders

Some Rosavelle Bouquets products may be customized or personalized according to the customer's request.

Customized and personalized orders may require additional preparation time depending on the requested design.

For fully customized bouquets or personalized requests, customers can contact us directly through WhatsApp, Messenger, or by sending us a direct message.

WhatsApp: https://wa.me/message/5CKBHH74D26LL1
Messenger: https://m.me/61590715019782

Customers should carefully review customization details before submitting an order. Once a personalized or custom order has entered preparation, changes or cancellations may not be possible.

11. Delivery Estimates Are Not Guaranteed

All delivery timeframes provided by Rosavelle Bouquets are estimates.

Our standard estimated timeframe is approximately 8–10 business days from order placement, including approximately 1–2 business days of preparation and 7–8 business days of shipping.

Delivery may take longer in certain circumstances, including customs delays, courier disruptions, holidays, severe weather, or other events outside our control.

We recommend placing orders sufficiently in advance when a bouquet is needed for a specific occasion or date.

12. Shipping Costs

Applicable shipping charges, if any, will be displayed during the checkout process before your order is completed.

Free delivery is available on orders over $180, subject to the terms displayed at checkout or with the applicable promotion.

13. Changes to This Shipping Policy

Rosavelle Bouquets reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be posted on this page with an updated effective date. Customers are encouraged to review this policy periodically for the latest information regarding our shipping practices.

14. Contact Us

If you have any questions regarding your order, shipping, delivery, tracking information, or this Shipping Policy, please contact our customer support team.

Email: support@rosavellebouquets.com
Order Inquiries: orders@rosavellebouquets.com
Phone: +1 307 449 2582

Rosavelle Bouquets LLC
30 N Gould St Ste 61891
Sheridan, WY 82801
USA

Our customer support team is available Monday–Friday, 8:00 AM–8:30 PM.

We are happy to assist you with any questions regarding your Rosavelle Bouquets order.